Yodel.io has announced an update to its flexible phone system which promises to improve customer services and boost team collaboration.
In less than two years, the Austrian communications startup has quietly developed partnerships to empower teams to manage phone calls on platforms they use the most, such as Slack and Microsoft Teams.
Its natural speech solution allows companies to personalise customer experiences in 30+ languages, globally. Yodel’s speech to text technology has the unique ability to take in data during a voice call in the same way that text based customer support applications do without compromising the natural flow for the customer or operator.
Founded in 2016, Yodel says it has gone from strength-to-strength, scaling its solution around the world. Starting in Vienna, Yodel now operates across Europe and the US, with additional offices in London and San Francisco. To date the team has received €1m in seed investment, and counts leading early-stage investor Seedcamp as a backer. Yodel was co-founded by CEO Mike Heininger, CTO Mario Uher, CCO Nina Hoedlmayr, and COO David Heininger and is now a team of 8.
Yodel users can get local phone numbers in over 100 countries. Through personalisation, the Yodel intelligent assistant can solve a variety of problems that a business might face, from using its natural speech solution that will talk to a customer before a team member does, to enabling your team to access the service from anywhere.
“Back in 2016 when we created Yodel, we realised we were on track to shake up one of technology’s least disrupted sectors, the telephone, and we were doing it by removing the phone itself from desks around the world. We’re plugging the gap between receptionist and automated answering machine, to create a solution that can improve the efficiencies of businesses that still rely on a call for customer contact,” said Heininger.
“When you’re connected to another person through Yodel, that team member already knows the key information they need to move the conversation forward in the right direction - saving time, decision making, and unloading the burden of picking up a direct call. We’ve also added flexibility to the mix, and our integrations with tools like Slack and Zapier, are having a huge impact for Yodel users.”
Named as a “Cool Vendor in Unified Communications and Collaborations’ by Gartner in 2018, to date the start-up has built notable partnerships and integrations with Slack, Twilio, Zapier, Atlassian and Microsoft.