Smart machines will become mainstream by 2021. Mainstream adoption will mostly be seen among large companies, a new report from Gartner suggests.
This widespread adoption will mostly be seen across large companies with 30 per cent of them expected to use technologies such as intelligent automation, artificial intelligence (AI), cognitive computing as well as machine learning and deep learning.
Many of these businesses will look to service providers to help them deploy AI technologies, Gartner’s report says.
Research vice president at Gartner, Susan Tan, said: "For service providers, smart machines represent opportunities to help enterprises assess, select, implement, change and adapt talent, and for IT and business processes, the opportunity to successfully adopt smart machines for business benefits."
“The use of smart machines by enterprises can be transformative and disruptive. Smart machines will profoundly change the way work is done and how value is created. From dynamic pricing models and fraud detection, to predictive policing and robotics, smart machines have broad applicability in all industries.”
Gartner’s report also points out that consulting system integration (C&SI) will inform companies about how to go about training, strategic design, integration and deployment of smart machines.
These opportunities will also help drive spending on smart machine C&SI services from $451 million in 2016 to nearly $29 billion in 2021.
Tan added: "Over time, the increased C&SI opportunity created by the growing number of companies implementing more complex smart machine programmes is expected to be counter-balanced by the a reduction in costs of adoption, as every subsequent adoption of the same smart machine solution will be less expensive and faster."
"In the long term, about ten years, smart machines will be an important set of tools in the toolkit of C&SI service providers, and infused into all next-generation services offerings."
Gartner’s report predicts adoption rates of smart technologies will differ, with a majority of smart technologies being mainstream adopted between 2020 and 2025.