Tag Archives: ServiceNow

Jigsaw24 accelerates growth plans with ServiceNow

Jigsaw24 is adopting ServiceNow’s Customer Service Management (CSM) platform. David Dudman, Services Director at Jigsaw24, said: “Our move to ServiceNow is a foundation stone for the next stage of our transformation from product reseller to IT service-focused business. This will accelerate new customer acquisition and allows us to deepen our …

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ServiceNow delivers new unified agent solution

ServiceNow’s Agent Client Collector (ACC) is a unified agent solution that gives teams the ability to capture and monitor data – as well as meet visibility requirements – across software, hardware, and cloud infrastructure.  ACC enables automation of incident resolution and to identify and help prevent service disruptions. For example, …

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ServiceNow supports COVID-19 vaccinations with administration management solution

ServiceNow is supporting vaccinations for more than 20 million people with its Now Platform with enhancements to its its Vaccine Administration Management solution. The latest enhancements make it easier for people to schedule vaccination appointments and for providers to manage vaccine inventory. New capabilities offer increased control and visibility over …

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Avatier for ServiceNow brings unified identity management to the Now Platform

Avatier Corporation has released Avatier for ServiceNow allowing users to securely connect, provision and audit any identity or app from within ServiceNow’s Now Platform. Avatier is a passwordless offering for Identity Access Management (IAM) with single sign-on (SSO). “Avatier’s Identity Anywhere solution works wherever you use ServiceNow,” said Nelson Cicchitto, …

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New Version of ServiceNow’s Now Platform with Quebec release

ServiceNow‘s  latest Now Platform Quebec release offers expanded native AI capabilities and new low-code app development tools. Creator Workflows feature ServiceNow’s low-code development tools, App Engine and IntegrationHub, which allow businesses to transform old, manual processes into modern, digital workflows at scale. With the Now Platform Quebec release, ServiceNow has introduced new products …

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ServiceNow to acquire AI specialist Element AI

ServiceNow is to acquire Element AI, an artificial intelligence (AI) company with deep AI capabilities. Element AI Co-founder and Lead Fellow, Dr. Yoshua Bengio, a winner of the 2018 ACM A.M. Turing Award for his pioneering contributions to modern AI, will serve as a technical advisor for ServiceNow. With this …

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ServiceNow’s Seb Fitzjohn

In our life in the channel September/October issue PCR speaks to digital workflow specialist ServiceNow’s Vice President, Alliances & Channel Ecosystem EMEA, about chapters in his life, life beyond COVID-19 and the importance of good partnerships. Tell us a bit about your role at ServiceNow? I am fortunate enough to …

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Accenture and ServiceNow launch dedicated business group to help Organisations Transform Work

Accenture and ServiceNow have teamed up in a new business group to help clients adopt digital workflows including self-service and remote work programs . “With a move to the cloud, organisations can reimagine their operations, reskill their employees, and become more sustainable. Working together with ServiceNow to automate complex processes …

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IBM and ServiceNow help businesses use AI to automate IT and reduce costs and risk

 IBM and ServiceNow are developing a new joint solution, which will combine IBM’s AI-powered hybrid cloud software and professional services with ServiceNow’s intelligent workflow capabilities and IT service and operations management products. The solution will help to gain deeper insight into AI-driven data, create a baseline of a typical IT …

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ServiceNow unveils “The Work Survey,” a global view of COVID-19’s Impact on home and remote working

ServiceNow has released The Work Survey, a comprehensive global surveys to date on COVID-19’s impact on work and the opportunities ahead for digital innovation in how people work and businesses operate. Executives and employees across Europe agree technology enabled them to pivot to new ways working faster than thought possible, and digital transformation will accelerate …

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