Tag Archives: ServiceNow

At the ServiceNow FedForum event, ServiceNow announced that industry technology leader Dr Raj Iyer has joined the company in the newly created role of global head of public sector. Dr Iyer, who was previously the US Army’s first-ever civilian chief information officer, brings more than 30 years of experience leading …

POPX, a dedicated ServiceNow MSP partner, has appointed Martin Wood, a highly skilled and regarded ServiceNow executive, to the role of Chief Product Officer. Wood had a stellar career at ServiceNow of more than 13 years. He was the 120th employee hired in 2009 when he joined as a Principal …

Red Helix has partnered with POPX to implement its fully managed MSP Platform powered by ServiceNow. Marion Stewart, Chief Operating Officer at Red Helix, said: “After careful consideration, and having implemented the solution at several IT service providers before, it was clear that ServiceNow would be the most appropriate technology to support …

 ServiceNow has developed new solutions in response to incumbent workplace productivity challenges. The latest capabilities – Automated service suggestions, Service Request Playbook, and Workplace Scenario Planning – join ServiceNow’s platform, utilising automation to address complex, often offline processes. “With macro-economic influences like inflation and supply chain disruptions continuing to impact the market, …

ServiceNow is now offering Lightstep UQL (Unified Query Language) to help companies extend visibility across Kubernetes applications. Using shift-left observability directly in code, DevOps teams help ensure Kubernetes applications are ‘born’ fully observable and proactively enforce consistency, maintainability and reproducibility best practices  – as opposed to having SREs build dashboards …

ServiceNow alongside Northeastern University London plan to train 250 new learners through a Skills Bootcamps – part of the Government’s Lifetime Skills Guarantee. Professor Scott Wildman, Academic Dean from Northeastern University London said, “we recognise the importance of ensuring those searching for a new role, or wishing to improve their skills, …

ServiceNow is acquiring Era Software. This follows ServiceNow’s acquisition of Lightstep in 2021. “Digital transformation succeeds or fails based on unified observability,” says Ben Sigelman, general manager of ServiceNow’s Lightstep business unit and co‑founder of Lightstep. “Together, ServiceNow and Era Software are set up to deliver a unified and seamless …

Qualtrics and ServiceNow  have developed a new app to help improve employee and customer service experiences, available now in the ServiceNow Store. Qualtrics Embedded Insights offers pre-built configurations that allow organisations to see their experience data–how people think and feel–and operational data–such as number of cases resolved and time to …

BT Digital has announced plans to consolidate all of BT Group’s application monitoring on the Dynatrace Software Intelligence Platform as part of a new service management stack. Dynatrace will be deployed across the Group, with a goal to dramatically simplify, add intelligence to, and ultimately automate, service operations within BT in a new …

ServiceNow plans to acquire Hitch, a skills mapping and intelligence company. Hitch will bring AI-powered skills insights to the Now Platform to address employee talent gaps. Companies will be able to more effectively match people to projects – all from a single platform. With Hitch’s AI and ML capabilities, managers …