Tag Archives: Retail

Stop guessing – Just ask. What online must learn from the in store experience 

Russell Loarridge, Director, ReachFive insists it is time for retailers to bring back the joy in shopping and that means rethinking the online customer experience. The technology exists to move online retail closer to the high street experience, such as customer identity and access management; content platforms; recommendation engines. The technology …

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Mark your calendars: Date confirmed for the PCR Awards 2021!

Following the latest government announcement outlining the roadmap for exiting lockdown, we are excited to confirm the date for this year’s PCR Awards. Professionals from across the UK PC & Tech sector are invited to join us to celebrate the very best in the business in the heart of London …

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Partner ecosystem is at the heart of eCommerce evolution  

Alison Williams, Business Development Director at Amplience talks to PCR about its partner networks and the importance of streamlining your ecommerce platform at a time when retailers can really make a difference.  The past year has been both a blessing and a curse for eCommerce. Retailers and brands have had …

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Retail industry lags behind in customer experience strategy

NTT Ltd., has released its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements. …

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Navori Labs releaes AI marketing analytics software

AI-driven marketing analytics software from Navori Labs has been designed to improve the customer experience. Aquaji  counts unique visitors and gathers demographic data, length of stay, wait time and attention span KPIs over segmented time slots to help understand consumer habits and profiles. The Aquaji launch follows three years of …

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Gekko launches new digital merchandising e-commerce service 

 A new Digital Merchandising E-Commerce Solution has been launched by Gekko.  Following a successful trial, this latest E-Commerce Solution  will assist for brands in boosting their visibility and effectiveness within third party sites.   The new service is designed to ensure channel marketing teams can have a fully consistent digital experience …

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Capturing peak demand: Handling online shopping surges

Sarah Church, Senior Account Manager at Node4 looks at the online retail landscape over the past few months. In years gone by, consumers would queue overnight outside retailers’ stores in a bid to snap up bargains in the Boxing Day and January sales. Traditionally, many retailers drop their prices the …

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Urb-it partners with Fluent Commerce

Urb-it is partnering with order management platform Fluent Commerce to improve the omni-channel experience for their customers. Fluent Commerce’s technology will allow retailers to synchronise their inventory across distribution channels. Through this ability to fulfil from anywhere, retailers can not only increase sales, but also use their store networks as …

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Brightpearl selected to power Shopify’s lineup of retail hardware

Brightpearl has been selected in help develop Shopify’s collectionof retail hardware. Shopify is now employing Brightpearl’s retailer-first digital operations platform to automate and support the fulfillment and distribution of new hardware to merchants who are starting or expanding to brick-and-mortar retail. This partnership will enable businesses to seamlessly buy Shopify’s …

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OnBuy’s reports 800% sales boost due to Lockdown

OnBuy.com has reported an all-time record-breaking week with nearly 1.5 million users browsing its site, resulting in nearly £2.75 million in sales between November 1 and November 8. After just four years in operation, the UK-based eCommerce site is about to turn its attention to a global audience, rolling out …

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