Tag Archives: Puzzel

Puzzel teams up with EvaluAgent to optimise Agent and Customer Experiences

 Puzzel is integrating EvaluAgent technology into its Cloud based Customer Service Platform., designed to directly address some of the biggest workforce engagement and optimisation challenges contact centres face as a result of the Covid-19 pandemic.   “Puzzel is delighted to partner with EvaluAgent to support one another’s ambitious growth plans and joint value propositions. Alongside …

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Puzzel acquires Swedish digital engagement company Vergic

Puzzel, a European Contact Centre as a Service (CCaaS) provider, has acquired Swedish digital engagement company Vergic. Headquartered in Malmö and with offices in Stockholm, Vergic’s technology enables companies to engage with online customers via AI-supported messaging and collaboration tools. The company’s solutions include advanced chatbots, site messaging, live chat, …

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