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Tag Archives: omnichannel

Customer Experience & Profitability: It’s not a balancing act – have both!

Rob Shaw, MD EMEA at Fluent Commerce discusses how Omnichannel vendors must act now to streamline their physical and digital user experience to encourage customers back in stores or face loosing out Omnichannel fulfillment has increased rapidly in the UK as retailers respond to the massive shifts in both consumer …

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Crossing the omni-channel: Why retailers need to think outside the box to ensure their survival

Throughout March, UK retail sales decreased by 1.1% compared to the same period in 2018. That’s according to the BRC – KPMG Retail Sales Monitor for the month, which also showed that over the three months to March, in-store sales of non-food items declined 1.5% on a total basis and …

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