Tag Archives: omnichannel

PCR August Big Interview With Samsung’s Business Development Manager, Henrik Hansen

PCR speak with Samsung’s Business Development Manager, Henrik Hansen, about the modern-day retail experience and the display trends of tomorrow. Now with the rise of footfall to physical stores nearly returning to somewhere near to pre pandemic levels. It’s high time that retailers take steps to ensure the retail experience …

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Mercaux and Fluent Commerce Partner on Frictionless Omnichannel Fulfilment

Mercaux is partnering with Fluent Commerce. As a result of the combination of Fluent Order Management, Mercaux is able to surface near real-time omnichannel inventory and offer flexible fulfilment options to store associates and customers in-store using their assisted selling and self-service digital experience solutions. As fellow members of the …

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Now is the time to overhaul omnichannel capabilities, says TelcoSwitch 

The pandemic drove a stark shift in consumer behaviour, with the near-ubiquity of online leading to a popularity surge in a range of new customer service communications channels. According to TelcoSwitch, now is the time for businesses to overhaul their omnichannel capabilities, or risk being left behind. Research suggests that the average …

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Nedap announces new iD Cloud Loss Prevention solution

Nedap’s  launch of its iD Cloud Loss Prevention, a cloud-based RFID solution enables retailers to detect, quantify and prevent losses. iD Cloud Loss Prevention enables retailers and brands to track every unique item at critical areas in their stores, like at the point-of-sale or the store entrance and exit with …

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The RFID platform that enables a sustainable omnichannel

Oscar van den Broek, Managing Director at Nedap Retail discusses the role of RFID in the retail supply chain and its use case towards sustainability. Retailers have historically prioritised building efficient supply chains to meet increasing customer expectations of on-demand, convenient fulfillment. However, the environmental impact of these demands such …

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Spanish retail specialist, Tendam selects Nedap iD Cloud for sustainable omnichannel fulfillment

Nedap has been selected by Spanish retail giant Tendam to help drive its own  sustainability initiatives. The platform will be deployed in 1,222 stores throughout Europe, Russia, and Mexico. Tendam, known from brands such as Women’secret, Springfield, and Cortefiel among others, has a strong omnichannel focus and wants to become …

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Marks and Spencer partners with Go Instore and Appointedd partnership

Go Instore is partnering with Appointedd and Marks and Spencer to launch M&S Video Expert, a live-video service designed to recreate renowned, outstanding in-store services for online customers. The M&S Video Expert service, powered by Go Instore, enables staff from beauty and furniture departments to connect to customers shopping from home, offering convenience …

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Desigual teams up with MishiPay on mobile self-checkout shopping experience in physical stores

Fashion retailer, Desigual is deploying MishiPay in stores in Barcelona and Madrid. MishiPay is a mobile self- technology for shopping in physical shops and transferring the immediacy of the online experience to the real world. The technology enables shoppers to scan the barcode of products and pay via their mobile …

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Customer Experience & Profitability: It’s not a balancing act – have both!

Rob Shaw, MD EMEA at Fluent Commerce discusses how Omnichannel vendors must act now to streamline their physical and digital user experience to encourage customers back in stores or face loosing out Omnichannel fulfillment has increased rapidly in the UK as retailers respond to the massive shifts in both consumer …

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Crossing the omni-channel: Why retailers need to think outside the box to ensure their survival

Throughout March, UK retail sales decreased by 1.1% compared to the same period in 2018. That’s according to the BRC – KPMG Retail Sales Monitor for the month, which also showed that over the three months to March, in-store sales of non-food items declined 1.5% on a total basis and …

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