Espria has announced a new strategic alliance with Five9, a provider of intelligent cloud contact centre solutions. The collaboration will allow both companies to extend the delivery of capabilities that help businesses deliver more engaging and unified customer journeys across digital and voice channels and between virtual and live agents. …
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Genefa Murphy, CMO at Five9 explores the impact the rise in the cost of living is having on the retail industry as consumers look to tighten their outgoings. With soaring temperatures echoing the UK’s soaring rates of inflation, experts are warning that retailers are facing a challenging summer. Trends indicate …
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Zoom Video Communications, Inc. is to acquire Five9, Inc., a provider of the intelligent cloud contact center. The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24 billion contact center market. Zoom’s acquisition of Five9 offers …
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