Tag Archives: customer experience

Simon Blackwell, CMO at TelcoSwitch explores the all important suject of customer satisfaction and how to achieve it. The pandemic has allowed many organisations to enhance their digital transformation strategies to ensure they could function effectively during periods of great uncertainty and in a post-Covid environment. One such example has …

ServiceNow is teaming up with Asda to improve its colleague and customer experience. The ServiceNow Now Platform will become the central place for Asda’s 140,000-strong workforce, including store and office-based colleagues, to process queries, raise questions, and retrieve information. Colleagues can speed up the resolution of requests and enhance their …

James Smith, Brand Experience Director at Retail Marketing Group explores the next steps in digital consumerism. As the eCommerce industry continues to grow exponentially in a post-pandemic world, it is clear that businesses need to adapt to a more digital-savvy consumer. To be able to do this, businesses must meet …

Nedap has been selected by Spanish retail giant Tendam to help drive its own  sustainability initiatives. The platform will be deployed in 1,222 stores throughout Europe, Russia, and Mexico. Tendam, known from brands such as Women’secret, Springfield, and Cortefiel among others, has a strong omnichannel focus and wants to become …

PPDS is collaborating with Intel, Advantech and Navori Labs to create an intelligent signage solution for Retail. The solution will be powered by AI using intelligent context-aware software and camera technologies to deliver data-driven insights to high street retailers for enhanced, more targeted customer experiences. Designed to take the customer’s …

 NTT Ltd. has released the 2021 edition of the Global Customer Experience Benchmarking Report (GCXBR), an annual survey assessing the global state of play for CX. This year, NTT interviewed 1,359 professionals across 34 global markets and 14 different sectors. For the first time, the research also included a voice …

Fashion retailer, Desigual is deploying MishiPay in stores in Barcelona and Madrid. MishiPay is a mobile self- technology for shopping in physical shops and transferring the immediacy of the online experience to the real world. The technology enables shoppers to scan the barcode of products and pay via their mobile …

Go Instore is partnering with ScS to launch myScSlive, a live video service designed to offer personalised advice for customers shopping from the comfort of their own home. The myScSlive service, powered by Go Instore, allows staff to deliver a virtual store experience and recreate the one-to-one in-store interaction for …

NTT Ltd., has released its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements. …

Only 28% of consumers surveyed in UK, believe the companies they interact with across retail, healthcare and financial services, now deliver an improved digital experience compared to before the pandemic. The findings from a new study from VMware of more than 2,000 consumers, reveal that while there has been a …