Tag Archives: connectwise

ConnectWise Launches ‘ConnectWise Virtual Community

ConnectWise’, launch of its Virtual Community offers one central space online providing links to helpful content that support. Two key community collaboration spaces are offered within this virtual community: ConnectWise Solutions and the IT Nation. Both spaces are exclusive for ConnectWise partners to connect with one another, interact with ConnectWise product …

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ConnectWise acquires SmileBack

ConnectWise has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise’s IT solution provider software and services platform with SmileBack’s feedback system. SmileBack’s surveying and reporting tools provide instant feedback enabling businesses to see data, analyse the information and take meaningful action to improve customer satisfaction, net promoter …

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ConnectWise unveils new security measures

ConnectWise has announced a series of innovative new product developments and programs. First up is the company’s launch if Asio to manage both physical and virtual endpoints along with cloud applications and infrastructure, IoT and more. ConnectWise can deliver automation and access for support in all these areas and has …

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ConnectWise welcomes Amy Lucia as Chief Marketing Officer

ConnectWise has appointed Amy Lucia as chief marketing officer. Lucia brings over two decades of marketing leadership delivering exceptional outcomes in the Fortune 100 enterprise and SMB spaces. Prior to ConnectWise, Lucia served as vice president of corporate marketing at Blackbaud (Nasdaq: BLKB) during a season when the brand rapidly catapulted …

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The Benefits of Adopting a Unified IT Service Delivery Approach

Gregg Lalle, SVP International Sales and Strategy, ConnectWise  Explores the next steps in the digital evolution. Over the past 12 months MSPs have played a pivotal role helping customers to respond to the impact of COVID-19. Global pandemic aside, many MSPs are now seeing their customers reprioritise what’s next on …

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ConnectWise’s new billing and data tools for TSPs at IT Nation Explore 

ConnectWise, has added two new features at IT Nation Explore: BrightGauge Essentials and ConnectWise Manage Billing Reconciliation. BrightGauge Essentials delivers out-of-the-box dashboards to give smaller TSP partners immediate insight into the health of their business, while ConnectWise Manage Billing Reconciliation enables Manage partners to efficiently reconcile vendor bills, save time, …

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ConnectWise and SentinelOne enhance cybersecurity offering

ConnectWise and SentinelOne are partnering to offer SentinelOne Control and SentinelOne Complete as standalone products in the ConnectWise security product suite. “TSPs and MSPs are realising that the stakes have never been higher in cybersecurity as ransomware, cyberattacks and other emerging threats are increasingly causing major business catastrophes,” said Jason …

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ConnectWise Names Regina Marrow as New Chief Information Officer  

ConnectWise has appointed Regina Marrow as chief information officer (CIO). In her new role, Marrow will oversee the company’s global business and financial systems teams and initiatives to deliver modern platforms to support and enable company growth and to improve the partner experience. Prior to ConnectWise, Marrow held technology and transformation executive …

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ConnectWise’ backup data recovery offering

ConnectWise has launched Recover Complete BDR, integrating multiple third-party backup vendors into the ConnectWise platform. This is useful for TSPs to gain a powerful service management console to monitor and manage all their BDR solutions, reducing complexities like duplicated processes as well as significant management overhead. In addition, TSPs will …

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Gregg Lalle, SVP International Sales and Strategy, ConnectWise

Dedicated to the ConnectWise channel over the last eight years, Gregg Lalle has been instrumental in delivering the company’s business management platform to IT service providers in EMEA and APAC. PCR catches up with Gregg for a chat across the Ethernet about So tell me a bit more about ConnectWise? …

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