Tag Archives: Avaya

Microsoft Azure Communication Services integrates with Avaya OneCloud CPaaS

 Avaya is partnering with Microsoft to combine its Avaya OneCloud CPaaS (Communications Platform as a Service) now integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services for combined global reach, scale and functionality. “Avaya and Microsoft are responding to our customers who have asked us to deliver …

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Avaya Cloud Office offers new hybrid worker features

 Avaya and RingCentral Inc. have added new capabilities for the Avaya Cloud Office by RingCentral Unified Communications as a Service (UCaaS) solution. “Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and …

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Westcon enhances cloud-based customer experience with Avaya’s CCaaS solution

Westcon’s latestUK Master Agent agreement for Avaya OneCloud CCaaS will now cover European countries following a successful UK pilot. The renewed partnership with Avaya will see Westcon become the first Master Agent for Avaya OneCloud CCaaS (Contact Centre as a Service) covering the European region as the momentum behind its …

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Avaya Spaces adds new capabilities to Its workstream collaboration platform

Avaya has added new capabilities for its Avaya Spaces workstream collaboration (WSC) platform. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces.   Legacy communication systems and monolithic software solutions were never designed for today’s …

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Flexibility and Unification – Key Step Changes to Expect in 2021

Steve Joyner, Managing Director – UK & Ireland, Avaya offers his views on remote working and the way to implement a robust infrastructure.  Whilst no-one could have predicted a global pandemic that dominated the headlines day after day and month after month, many had planned for a year of digital …

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New AI capabilities added by Avaya to its OneCloud portfolio

Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google …

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Avaya announces solutions to assist with COVID-19 vaccine rollout

 Avaya has announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government agencies and can be applied on top of any existing infrastructure to assist with the critical requirements of successful administration of …

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Avaya’s new Avaya Vantage additions help increase remote worker productivity

 Avaya has redesigned its Avaya Vantage desktop device to improve the environment for people working from home.  This an all-in-one meeting solution for the home office which includes a built-in high definition conferencing camera, wide band audio and four microphones, enabling an exceptional collaboration experience without requiring the use of …

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Avaya Spaces collaboration app improves video conferencing experiences with NVIDIA AI 

  Avaya is integrating cloud AI solutions from NVIDIA to enhance the Avaya Spaces app. Avaya Spaces offers a work space where users can message, meet, share content, manage tasks and collaborate in the cloud. Announced separately by NVIDIA, the NVIDIA Maxine cloud-native streaming video AI platform features a collection …

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Avaya Cloud Office UCaaS solution now available in Ireland

Avaya and RingCentral Inc. have announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in Ireland, France and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large UK-based Government customer. “The commercial …

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