Engaging with the audience or knowing your customer is a top priority for any sales environment and both in-store and online shopping experiences are no exception. Just as advertising is designed to subliminally appeal to the target market, shoppers should feel that they are being guided through the shopping experience …
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Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google …
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LocalBitcoins has expanded its partnership with Onfido, using its AI Identity Verification and Known Faces solution, to create a secure environment for trading for new joiners. For users opening an account, they simply take a photo of their government-issued identity document (ID) and a selfie to complete the verification process. Onfido …
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A new study has been released by UCL Associate Professor JP Vergne, exploring the growth of centralised digital platforms called: Decentralized vs. Distributed Organization: Blockchain, Machine Learning, and the Future of the Digital Platform. A handful of platforms dominate the global economy in the 21st century mainly by using machine …
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ServiceNow is to acquire Element AI, an artificial intelligence (AI) company with deep AI capabilities. Element AI Co-founder and Lead Fellow, Dr. Yoshua Bengio, a winner of the 2018 ACM A.M. Turing Award for his pioneering contributions to modern AI, will serve as a technical advisor for ServiceNow. With this …
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This year, companies of all sizes have turned to the cloud to meet the needs of newly distributed workforces and maintain operational efficiencies. Gartner predicts this trend will continue into 2021, with public cloud spending expected to grow by 18.4% next year. Yet, while 2020 saw businesses innovate to keep pace, in …
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Rafael Funes, creator and executive chairman, LOVIS Imagine a scenario where business leaders can instantly access real-time operational information across all functions, just by using their voice. Voice-activated virtual assistant AI technology is commonly used at home, but rarely in business. And if it is, it’s voice recognition technology, rather …
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The surge of mobile and IoT devices has driven enterprises to expand their networks with additional elements to increase AP density and deploy new cloud services. The upgraded network, whether on-premises or in the cloud, is often able to deliver high-performance networking and improved services to users. But this also …
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Serviceaide, Inc., has acquired Wendia, provider of proven and robust enterprise service management solutions to organisations worldwide. Specialising in AI-powered service management, Serviceaide offers enterprises around the world the Luma Digital Service Management Suite. Luma includes a Virtual Agent, a breakthrough intelligent chatbot and service automation platform that leverages artificial …
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Lenovo Data Centre Group (DCG) has announces new computing solutions to help customers of all sizes build a smarter way forward with deep analytics and AI by accelerating and optimising their data, delivering faster, more cost-efficient insights and improving AI-based decision making. The Lenovo ThinkSystem SD650-N V2 server is a Direct-to-Node …
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