Synology expands tech support team, launches new NAS - PC Retail

Synology expands tech support team, launches new NAS

Long-awaited DS414slim arrives; vendor hires two new recruits
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NAS (network attached storage) specialist Synology has launched the DiskStation DS414slim 4-bay NAS server, and expanded its tech support team.

The NAS is designed for home and small office users to leverage the compact size of 2.5-inch hard drives.

Powered by the built-in Floating-Point Unit (FPU) CPU and 512 MB of RAM, the DS414slim delivers average read and write speeds of 110.91 MB/s and 54.53 MB/s respectively. It has two USB 3.0 ports, snap-in hot-swappable drives and dual Gigabit LAN ports with failover support.

The DS414slim operates a 60mm fan, it consumes 15.48 watts under accessing mode and the power consumption can be further minimised by the support of Wake on LAN/WAN and Scheduled Power on/off features.

The DS414slim runs on the DiskStation Manager (DSM) 5.0 OS and is shipping globally now.

“With integration of Synology DiskStation Manager’s full range of features, the DS414slim provides users with the utmost fun and security while occupying the minimal space,” said Nicole Lin, a Product Manager at Synology Inc.

Synology UK has also introduced two new members to its technical support team.

Darren Blakeley and James Howe join as advisors and will be offering support via telephone, email and also Team Viewer sessions for critical situations. They will also join the rest of Synology UK at various events including IFSEC, IP Expo and Ireland's TechTrade.

Howe is a software and network support specialist and has a varied industry background including education, banking and most recently within a NOC (Network Operation Centre) environment.

Blakeley joins us after working his way up to a senior IT technician role at a Northamptonshire-based college. His core strengths are scripting and programming with Powershell, data manipulation and reporting.

Mike Chen, Managing Director of Synology UK, said: “We’re currently moving from strength to strength and want to offer our customers the best service possible. With more members in the support team, this will ensure Synology users and our channel partners get the very best in pre-sales and technical advice.”

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