Migrating customers disappointed with support from cloud providers, says new report - PC Retail

Migrating customers disappointed with support from cloud providers, says new report

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A new report from the Cloud Industry Forum (CIF) has found that 35 per cent go IT leaders think their provider could have offered better support whilst migrating to the cloud.

The research polled 250 senior IT decision makers n companies with UK-based operations and found that problems in service delivery were found to be caused by a number of factors. The stack of cloud services on offer may be poorly constructed, leading to complications with integrating services with a customer’s legacy systems.

The report also stated that there could be a lack of knowledge within the cloud provider of the customer’s existing IT estate, making it harder to achieve a smooth migration.

Alternatively, the network of partners established by the cloud provider may not have been stable enough so that if difficulties emerge, there may not be clear lines of responsibility to resolve issues swiftly.

Piers Linney, co-CEO of cloud services provider Outsourcery commented: “The most critical factor is for IT leaders to really get under the bonnet of their potential cloud provider, make sure that the have a strong and highly integrated stack of partners and a proven track record of delivery for other customers with needs similar to their own.”

Check out our dedicated Cloud section for resources and advice in this sector.

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