LogMeIn and LG have teamed up to help IT technicians gain easier remote access to customer devices.
As part of LG’s enterprise-focused LG GATE program, LogMeIn Rescue helps IT personnel securely gain remote access to fully control Android-based LG smartphones and help the owner troubleshoot their device.
In addition to seeing what’s happening on the user’s mobile device screen, LogMeIn Rescue allows support technicians to actually take control and operate the LG device. This capability becomes necessary to change settings and configurations in order to fix a problem, show a user how to do something or install new apps.
“The ability to remotely control an LG phone is a huge time saver for IT departments who are charged with supporting an ever-increasing array of devices that employees are bringing to work. Now with LogMeIn Rescue, the IT staff has the ability to effectively support customers in an efficient and cost-effective manner,” said Michael Lombardo, vice president of sales and marketing from LG Electronics MobileComm USA.
“We believe LogMeIn’s technology, team and vision are a great match for LG and will allow us to continue to create great experiences for our customers, even at the enterprise level.”
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