FEATURE: Mystery Shopper

PC Retail goes to Watford in search of VoIP advice in the second part of our monthly feature
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In the second part of our February Mystery Shopper, our undercover agent travelled to Watford.

Our mystery shopper visited retailers to look for a VoIP phone, testing store staff knowledge on features, benefits, wired and wireless availability, compatibility with ISPs, product range and retailer perception.

To continue reading PC Retail's Watford Mystery Shopper, click here.