Feature: Keeping the customer satisfied

PC Retail takes a look at the thorny issue of customer service and asks, can you please all the people, all the time
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With the credit crunch biting and increasing levels of competition in the PC retail market, customer service can make or break a firm.

Ian Osbourne takes a look at this thorny issue and asks the channel, just what can retailers do to avoid becoming stuck between a rock and a hard place?

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Keeping the customer satisfied

What's the key to good customer service, and how can it help you get an edge over your competitors? Ian Osborne takes a look at the best tips out there?