Comet takes the lead in Mystery Shopper - PC Retail

Comet takes the lead in Mystery Shopper

Store impresses PCR with strong knowledge and service
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Comet has come top in October’s Mystery Shopper, when PCR headed to Solihull in search of an external hard drive to back up media and potentially stream content to a TV.

The chain retailer scored an impressive eight out of ten, beating Tesco into second place with seven and Currys into third with a score of six.

Our Shopper was impressed with the customer service. “The information I received was simple and to the point. I was given appropriate advice that met my request and I would have purchased, but I would have liked an overview of a few products in more detail,” they wrote.

The visit as a whole was, as usual for our hard-to-please Shopper, judged to be “somewhat disappointing”, with one store even recommending an Xbox in place of an HDD.

To read Mystery Shopper: Solihull in full, click here.

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