Centrex: 'The current tech support model is not fit for purpose'

Firm says the repair and maintenance market has become commoditised
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The market for tech repair and maintenance has become commoditised and its current model 'is not fit for purpose', says support firm Centrex Services.

Glyn Dodd, MD of the company, which provides technology hardware support on behalf of vendors, retailers, buying groups and more, says the tough business environment has caused Centrex to adapt.

"It has been tough. The repair and maintenance market has become quite commoditised, so we are on a mission to change the approach, as the current technology support model is not fit for purpose in today’s environment," he said.

"We are in the process of redesigning every element of the supply chain. This streamlined process is called leansource - eliminating waste and improving service.

"In addition to reshaping technology hardware support, we are developing specific solutions for resellers and retailers. Technology is becoming increasingly sophisticated, so we are changing the thinking too."

Centrex offers a host of services including hardware support, sub-contract maintenance, after sales services, recycling and brokerage, warranties, repairs and more.

Check out the full interview with Glyn Dodd in Synaxon's Member Profile in the upcoming May issue of PCR

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