AVG has acknowledged and apologised for a number of issues with its update process that caused 64-bit versions of Windows 7 to crash.
The vendor told PCR that it had experienced two issues with the update process but that it had taken swift action to address the problems. It now says that it has issued a further set of updates that will fix the problem, and has been offering free technical support over the weekend.
“We will personally lead AVG in working to resolve your issues, address any concerns, and regain your trust,” read the statement. “AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.”
If the latest update has not fixed the problem and users are still experiencing the famed blue screen of death, then AVG is advising its free and paid home users to contact them on +1-877-367-9933, while business user can contact them on +1-828-459-5436.