Charterhouse Voice & Data's Helen Mason tells PCR about the importance of planning for the day ahead and caffeine-related beverages…
My day starts off racing with my fellow rats on the London Underground.
Once in the office, I recover from the ordeal with some kind of caffeine-related beverage, before sitting down for the daily morning meeting with the team, where we talk about successes from the previous day and our plans and goals for the day ahead.
I spend a lot of time in the morning with our marketing team, going over ideas for promoting our solutions into the mid-market space and checking results of previous marketing campaigns.
As our product range is so varied and we take a consultative approach with prospective clients, I often spend my mornings listening to sales calls to coach the team. We are the first people that prospective clients of Charterhouse Voice & Data speak to, so it is important that we serve as great ambassadors for the company.
Early afternoon sees me putting together reports for senior management. Experience has taught me that sound business decisions come from solid information, so I often discuss this with my boss and talk about which changes we might need to make.
As the working day draws to a close, I review our achievements for the day and make sure everyone is on track. I also use the time to hold meetings with key stakeholders in the business, such as the field sales team.
I often have regular catch ups with our vendors and distributors too, discussing possible training needs and incentives for the team.
The working day is a long one, so when I get home I like to relax – when I’m not spending time with my family, friends or other half that is.
Helen Mason is internal sales manager at Charterhouse Voice & Data