Business comms specialist Onecom acquires True Telecom customer base

Acquisition follows True Telecom's controversial entry into administration
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Darren Ridge, Onecom

Darren Ridge, Onecom CEO

Onecom, the UK’s largest independent business telecommunications provider, has acquired the entire fixed-line and broadband customer base of True Telecom (in administration) in a deal which will see the company’s 3,000 customers migrating to Onecom.

Darren Ridge, CEO of Onecom, said: “This deal ends a period of uncertainty for True Telecom customers, whilst delivering a significant volume of fixed-line and broadband accounts to our business.

“It is our intention to support True Telecom customers to the very best of our ability in order to provide them with the value and quality of offering that have become synonymous with Onecom over the years. Those joining us will immediately benefit from Onecom’s award-winning customer service and Unified Communications expertise.”

Onecom is based in Whiteley, Hampshire and has offices throughout the UK, including Northern Ireland. It remains on track to achieve £100M of turnover as it continues to grow through a combination of organic growth and strategic acquisition.

The company has an industry-leading customer retention rate, and its outstanding customer service was recognised when Onecom was voted Customer Service Team of the Year 2017 at the Comms Business Awards.

Onecom manages more than over 325,000 mobile connections, delivering communication services and unified solutions across fixed line voice, connectivity and cloud computing to some of the UK’s most dynamic companies. It is currently Vodafone UK’s largest partner.

True Telecom entered into administration last November, following a series of controversial claims and job cuts. The Dartford-based business was fined £85,000 several weeks prior to its administration entry for making nuisance cold calls over a two-year period. A report from Money Mail explained that cold-callers took advantage of elderly people, promising great savings on phone bills but in actuality customers were tied into expensive three year contracts with exit charges of more than £600.

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