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Return to Sender: The problem with banning serial returners

Despite its somewhat lax returns policy, back in May, retail giant Amazon made a bold move against “serial returners”. Those customers that had a habit of regularly returning goods found themselves banned from the website. According to WSJ, accounts are being closed for activities that include “requesting too many refunds” …

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AO acquires Mobile Phones Direct for £32.5 million

European online electrical retailer AO has acquired Mobile Phones Direct (MPD) for £32.5 million. MPD is a leading online-only retailer of mobile phones in the UK, and is based in Thatcham, near Reading. It operates through two online brands, Mobile Phones Direct and Smart Phone Company. MPD’s websites had approximately …

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Dixons Carphone appoints Eileen Burbidge as a Non-Executive Director

Dixons Carphone has appointed Eileen Burbidge MBE as an independent non-executive director of the Board and a member of the Audit Committee. Burbidge is a partner at Passion Capital, one of Europe’s leading early stage technology venture capital firms with a significant focus on digital propositions. Since co-founding Passion Capital …

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Tech For Techs retailer/reseller community reaches 600 members

Launching in January 2018, new retailer/reseller community Tech For Techs (TFT) has steadily grown throughout the year and has now announced it has reached 600 members. Responsible for forming relationships with technicians of all kinds (on site call out services, retailers with shops and MSPs) as well as with vendors …

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OnBuy.com unveils PayPal partnership and ‘dramatic’ sales rise

UK online marketplace OnBuy.com has announced a partnership with PayPal. The move to PayPal means that both buyers and sellers can benefit from a “robust level of security and protection”, as well as offering buyers more payment options such as their existing PayPal balance, linked bank account, and supporting most …

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Consumers want blend of technology and human input at retail

Consumers are becoming increasingly accepting of the role technology plays in their shopping experience, suggests new survey results from Aspect Software. Shoppers are willing to embrace the presence of automated self-service computer screens in-store or chatbots through the online channel. However, there remains a strong desire to retain a distinct …

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“Retailers need to match the modern shopper’s expectations”

BRC and KPMG have released their latest sales monitor, revealing that retail sales fell by 0.2% on a like-for-like basis in September, compared to the same month in 2017. With total sales also falling from 1.3% in August to 0.7% in September, there are major concerns that retailers will continue …

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B-Stock: ‘Retailers need to think seriously about the return value in consumer electronics’

Returns and overstock specialists B-Stock is urging retailers to “get ahead of the returns game” as the annual flurry of video games released for Autumn and Christmas takes place. Ben Whitaker, director EMEA at B-Stock, suggests that looking into the value of such products could well be a way to …

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Life after retail: How Staples and Office Depot have diversified to survive

PCR’s US sister publication TWICE looks at how the office-supply chains have reinvented their businesses two year’s on from a blocked merger attempt. More than two years after federal regulators succeeded in blocking the merger of Staples and Office Depot, their management teams’ unheeded warnings of a retail retrenchment in the …

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Brightpearl launches WMS to help retailers implement next-day delivery

While nearly three quarters of consumers demand next day delivery, one in five retailers still struggle to meet that demand. In addition, almost half of retailers are seeing their bottom line severely squeezed as a result of returns. Taking these stats on board, purpose-built retail ERP platform Brightpearl has announces …

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