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Digital transformation is the key to customer engagement

Dan Power, UK regional manager at OneLogin, looks at how technology can be used to improve customer engagement as well as employee retention. Retail is one of the most challenging sectors in the UK right now, particularly with the collapse of the British high street regularly splashed across the front …

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From theory to reality: How channel businesses leverage relevance

Scott Lynn, Services Director at Agilitas, looks at why businesses in the IT channel need to embrace a customer-centric model. In today’s changing IT channel, expectations are on the rise, with customers demanding more and more from their channel partners. The need for relevance from channel businesses has never been …

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How to monetise IoT data

With the rise of IoT, businesses are capturing more data than ever before – but are they missing a trick when it comes to gaining additional value from that data? Great swathes of IoT data alone are not enough – from data context or business model, there is more to …

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It’s time for brands to prioritise the happiness of millennial shoppers

Derek O’Carroll, CEO of Brightpearl, looks at why brands must work harder than ever before to attract buyers and to encourage repeat purchases, particularly from the younger demographic. We now exist in a world where technological innovation is empowering customers to expect more from the brands they deal with, to …

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How technology can improve people’s lives

According to AbilityNet, there are 12 million disabled people in the UK. While some claim ‘mainstream’ tech can leave them behind, there is a raft of specialist products and services designed with their needs in mind. Andrew Wooden investigates.

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Key takeaways from the print industry in 2018

Carlo Longhi, Director and General Manager of UK Indirect Channels at Xerox, analyses the print industry over the past year and discusses how best to plan for a successful 2019.

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