Analysis

Investments, streaming and a pandemic: how fraudsters used spam and phishing in 2021

During 2021, cyber-fraudsters involved in the creation and distribution of spam and phishing tried to lure users using topics focused on lucrative investments, online streaming of global movie or TV premieres and themes related to restrictions, requirements and benefits of the ongoing pandemic. These are the key outcomes of Kaspersky’s …

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The Mountain of Festive Returns: Why AI and Robotics is the way forward

James Newman, Senior Accounts Executive, GreyOrange discuses how AI and robotics technology can aid the returns process for retailers. Black Friday and Cyber Monday marked the beginning of the festive retail season which set off weeks of deals and discounts, continuing through to the January sales. Retailers offer huge discounts throughout December and January, in-store and online, while customers …

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PCR’s Dec/Jan Retail analysis: The New Age of Customer Experience

Aman Khurana and Andre Hordagoda, Co-CEOs and Co-Founders of Go Instore, and Mark Zablan, CEO of Emplifi discuss how the customer experience is being reimagined to enhance brand-to-consumer relationships. Increasing levels of online shopping over the last 10 years have seen retailers turn their attention to their digital channels. This has …

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Power of the Brand Ambassador

James Smith, Brand Experience Director at Retail Marketing Group explores the next steps in digital consumerism. As the eCommerce industry continues to grow exponentially in a post-pandemic world, it is clear that businesses need to adapt to a more digital-savvy consumer. To be able to do this, businesses must meet …

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PCR November retail analysis: Shoppers Are Flocking to a New Digital ‘Hood. What Does This Mean For Retail?

Derek O’Carroll, CEO of Brightpearl explores a trend that every retail business needs to get on board with – and fast – because in the digital neighbourhoods of the future, people will ‘show up’ to online stores as an event; not only to browse and buy goods, but also to …

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The Future of Fulfilment- The darkstore

Roger Sowerbutts, SVP of Product and Marketing, Go Instore considers the changing landscape of ecommerce and the role of the darkstore Retail as we knew and loved it has altered dramatically and been replaced by a landscape shaped by changed consumer behaviours and a demand for different shopping options for …

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Prepare for basics shortages as 23% of stores report low stocks and 20% of transport companies stop trading, says ParcelHero

The ONS Business Insights report paints a bleak picture, says the delivery expert ParcelHero. 12.5% of retailers say they have been unable to get key products and 20% of transport companies have suspended business. New UK trade figures released by the Office for National Statistics (ONS) are extremely concerning, says …

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PCR September retail analysis: eCommerce The click culture

Cas Paton, Founder and CEO of OnBuy.com talks to Michelle Winny, Editor of PCR about how shopping trends have evolved following the pandemic and the way we have embraced eCommerce as part of everyday life. It’s almost impossible to ignore the importance of online shopping today – eCommerce has become …

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PCR July/August issue Retail Analysis: Automation in fulfilment – what’s the fuss?

John Seidl, Retail Consulting Partner at GreyOrange looks at the impact the pandemic has had on the ecommerce supply chain and ways to handle the surge in online shopping. Retail fulfilment networks weren’t prepared for the chaos generated by the pandemic. They had all sorts of inventory stuck inside bricks-and-mortar …

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Making retail sustainable by taking it virtual

Lysa Campbell, CEO at Retail Marketing Group explores how online retailers can look to maximise content and user interaction, enhanced by virtual reality. The last year has seen retail take a big hit, with companies finding new and innovative ways to cater to consumer needs. The Internet has been the …

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