Analysis

Order Management 101: Two strategies to optimise retail fulfilment

Rob Shaw, SVP Global Sales at Fluent Commerce, explores the benefits of drop shipping and explains what retailers can do to make it work. Over the last two years, with consumers compelled to shift to online channels, retailers have had to supercharge their operations to respond efficiently to these changing …

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Summer sale returns turn up the heat for retailers 

Genefa Murphy, CMO at Five9 explores the impact the rise in the cost of living is having on the retail industry as consumers look to tighten their outgoings.  With soaring temperatures echoing the UK’s soaring rates of inflation, experts are warning that retailers are facing a challenging summer. Trends indicate …

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Three Reasons Ecommerce Merchants Should Monitor the Battle Between Amazon and Shopify

Derek O’Carroll, CEO of Brightpearl investigates the highly competitive world of ecommerce. The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the …

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Extracting maximum value from an eCommerce CMS is down to systems integrators

Alison Williams, Business Development Director, Amplience look at how SI’s can help to create ‘information architecture’ and coach customers to model their content effectively. We’re back in physical stores, but this has made little difference to the popularity of eCommerce, which continues steadily along its rising trajectory. This does not …

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Three Reasons Ecommerce Merchants Should Monitor the Battle Between Amazon and Shopify

Derek O’Carroll, CEO of Brightpearl investigates the highly competitive world of ecommerce. The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the …

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June Retail Analysis: The greatest shift in the history of commerce is coming

Soumaya Hamzaoui, Co-Founder and Chief Operating Officer at RedCloud, explores the shift toward open commerce and how Web3 and decentralised platforms will be integral to the next phase in a user-controlled Internet. Since the dawn of time, global commerce has been linked to economic development. From the Silk Road, which …

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How hybrid retail is the future of sustainable shopping

Naomi Palmer, Digital Director at Storey focuses in on hybrid retail and how it is impacting the future of sustainable shopping. The pandemic has transformed the nature of work – with more employees working from home than ever before – but it has also changed the face of retail. Consumers …

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From reactive to revolutionary: The top five trends powering CX transformation in 2022

Richard Farrell, CIO at Netcall explains how businesses do not necessarily need to turn back on previous pandemic-driven investments, but instead should consider leveraging and developing CX technologies to reinvent and reinforce the customer and employee experience. 2021 was another year of epic firefighting in which customer experience (CX) innovation …

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What it takes to thrive in a multichannel eCommerce sales world

Alan Chester, VP of eCommerce at Luzern explores how to be successful in a multichannel sales world. Fueled by the pandemic, changes in shopping behaviour have touched virtually every corner of the globe. In fact, the UK is experiencing the fastest eCommerce growth rate in the past decade. With up …

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Gen Z’s New Shopping Habits May Kill Off Unprepared Brands

Mark Hook, Global Director of brand, communications and PR at Brightpearl  looks at the evolutionary spin-off of Gen Z and how to appeal to this growing market segment. For the past decade, brands have scrambled to serve millennials, the first Internet-obsessed generation that forced retailers to rethink their online-selling strategies. Now, …

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