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Accenture and ServiceNow have teamed up in a new business group to help clients adopt digital workflows including self-service and remote work programs .
“With a move to the cloud, organisations can reimagine their operations, reskill their employees, and become more sustainable. Working together with ServiceNow to automate complex processes and create better experiences across industries, we will help organisations deliver greater 360-degree value that benefits all — their customers, people, shareholders, partners, and communities,” Julie Sweet, chief executive officer, Accenture.
ServiceNow CEO Bill McDermott said: “Leaders in every organisation know that their 20th century technologies are too slow, too siloed, too stuck in the status quo to meet the dynamic digital demands of employees and customers today. Speed, agility, and resilience are what’s needed now. Our ServiceNow and Accenture partnership brings together world-class teams, expertise, and our modern workflow platform to accelerate every organisation’s digital transformation. The Accenture ServiceNow Business Group will help every organisation become a 21st century digital business.”
Accenture’s use of ServiceNow is a strategic enabler of customer-facing innovation at scale and, as a ServiceNow customer, the company uses ServiceNow workflows for employee engagement, invoice processing, asset management, artificial intelligence for IT operations, and its universal service desk. Accenture recently made the Now Mobile app available to its more than 500,000 people.
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