BT Targets AIOps with Dynatrace, targets self-healing systems by 2025

BT Digital has announced plans to consolidate all of BT Group’s application monitoring on the Dynatrace Software Intelligence Platform as part of a new service management stack. Dynatrace will be deployed across the Group, with a goal to dramatically simplify, add intelligence to, and ultimately automate, service operations within BT in a new AIOps model, supported by BT’s recently announced work with ServiceNow .

“Dynatrace, coupled with ServiceNow, gives us precise insight into our technology estate and consolidates all data in a single pane of glass,” comments Jim Dempsey, Director of Service at BT. “It will let us improve predictability and drive faster resolutions, driving better customer experience.”

Mike Maciag, Chief Marketing Officer at Dynatrace, said: “The Dynatrace platform combines deep observability, runtime application security, and advanced AIOps to provide answers and intelligent automation from data. We are thrilled to work with the BT Group’s digital teams to simplify service operations and build a self-healing system, including automated closed-loop remediation with ServiceNow. The result will free BT’s teams from manual tasks, so they can focus on accelerating digital transformation to deliver consistently better business outcomes.”

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