Brother UK launches Brother ONSITE – a new next-day maintenance service

Brother UK has launched a new next-day maintenance service for its industrial thermal print range.

The new service is available for Brother’s TJ range of industrial label printers and is additional to the vendor’s three-year return-to-base warranty that’s provided as standard. It guarantees that an engineer will visit the customer’s site the next working day if requested before 3pm to help bring devices back online. Cover is available for five or seven days a week.

Ged Cairns, head of category – Auto-ID at Brother UK, said:“Labelling is a critical part of today’s logistics infrastructure. If a label printer breaks down, it renders warehouse operators unable to produce workflow labels. This risks creating a major backlog of orders with delayed dispatches and potentially resulting in costly customer returns.

“Brother ONSITE now offers users the additional peace of mind that in the unlikely event that devices do break down, our engineers will bring printers back online the next day – keeping productivity high and minimising operational impact.

The launch of Brother ONSITE is part of the vendor’s specialist print solutions (SPS) growth plan, helping partners to tap into growth in the labelling category.

Brother UK also recently launched Managed Label Services (MLS) to cater for increasing demand for hardware-as-a-service options, helping firms to acquire tech as part of cost-effective plans. MLS subscriptions allow firms to access new Brother label printers, third party hardware, software, services and supplies – along with associated warranties like Brother ONSITE – with the option to spread the upfront cost over an affordable monthly payment plan.

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