ServiceNow’s adds new solutions to help offices reopen smoothly

 ServiceNow has added updates to its Workplace Service Delivery solution

New features of Workplace Service Delivery include:

• Intelligent and intuitive reservation capabilities in the Workplace Reservation Management application for a consumer-grade reservation experience. With many organizations prioritising workspace hoteling over permanent seats in the new hybrid work environment, employees need to be able to easily make reservations for workspaces and workplace services.Workplace Reservation Management already makes it simple for employees to reserve workspaces, desks and conference rooms. New native mobile capabilities make it even easier for employees to request these spaces. The updates also improve the self-service experience for employees as they book workspaces with single-click reservation capabilities. Additionally, a new prompt feature recommends adding requests and services – like catering or room configurations – while making a reservation.
• New space utilisation capabilities within the Workplace Space Management application help facilities teams optimize real estate spend. In the hybrid workplace, it’s critical that facilities teams have real-time access to data about space utilization to efficiently design workspaces and maximize real estate investments. If facilities teams understand how many employees are coming into a workplace on a given day, month or year, they can make more informed decisions about the office layout, how many buildings or floors need to be open, how much food and drink should be available in a kitchen, and workplace cleaning schedules.With the new space utilization capabilities, the Workplace Space Management app provides facilities teams with a single solution to measure and define spaces as flexible or permanent and retire old spaces to optimize a company’s real estate portfolio.

• Enhancements to the Workplace Space Mapping application for better wayfinding throughout the office.Many employees returning to an office may be unfamiliar with new office layouts, while others who were hired during the pandemic have never set foot in the office. New mapping enhancements help employees locate permanent or reserved workspaces, find and reserve conference rooms or workspaces near teams, and navigate their work campus with ease. 

“Organisations are quickly realizing that work is no longer just a place, but an activity, accelerating the need to digitally transform,” said Juliana Beauvais, Research Manager at IDC. “The future of work will be hybrid and distributed. Companies need to automate complex workflows across an enterprise to improve productivity and enhance the employee experience.”

“The pandemic accelerated companies’ digital transformation efforts as they looked to create great experiences for their employees and customers,” said Blake McConnell, SVP of Employee Workflow Products at ServiceNow. “Now companies need to leverage their digital transformation investments as they plan for a return-to-workplace that drives employee productivity and supports the hybrid workplace.”

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