Ivanti’s interactive neurons reduce ticket volumes and enhance employee experiences

Ivanti’s, Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) enables pre-ticket automation and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalised experiences. And Ivanti Neurons for ITAM provides IT teams with a full picture of IT assets from cloud to edge.

Automation bots detect and resolve issues, resulting in improved employee experiences and reduced help desk ticket volumes. Automation bots identify issues and interact with users in their channel of choice to provide a personalised and contextualised resolution. And Ivanti Neurons for ITAM brings all hardware, software, server, client, virtual and cloud asset activities together, enabling customers to manage them in one place. By tracking availability and performance, organisations can optimise use and performance of IT assets, reducing costs and increasing productivity.

“I’m excited for our customers to take advantage of these latest innovations in our Neurons Platform, which were purpose-built for organisations to transform employee experiences in the post-Covid era,” said Nayaki Nayyar, President, Service Management Solutions Group and Chief Product Officer, Ivanti. “Through real-time, pre-ticket and post-ticket automation, we’re empowering IT teams to proactively manage, secure and service users, devices and data – all while enabling employees to deliver peak performance from wherever they are. We are transforming service management and paving the way to a truly self-healing future.”

“At SouthStar Bank, we’ve been leveraging Ivanti Neurons for automation, self-healing, device interaction, and patch intelligence to improve our security posture, and to pull in asset data and track and resolve tickets,” said Jesse Miller, IT Specialist at Southstar Bank. “With the automation and remediation that Neurons already brings to the table, I am excited about how much more there is to gain from the addition of new automated IT service management and IT asset management capabilities, which can proactively detect issues and interact with users, and track asset availability and performance. We are already excelling and winning with Ivanti and the use of Neurons. Excited to see how much better it gets.”

“The mass move to more hybrid work styles brought about by the pandemic has resulted in businesses placing great priority on improving IT support and delivering superior employee experiences,” said Adam Holtby, Principal Analyst at Omdia. “To modernize support in line with evolving employee needs, IT teams are increasingly looking to new automation and IT management capabilities for help. The latest product enhancements introduced in Ivanti Neurons can help support businesses in overcoming such challenges. Specifically, the unified hardware, software, and cloud asset view that Ivanti Neurons delivers is a compelling capability, as it provides better visibility and data that IT can use to help improve and contextualise support activities. Additionally, the advanced automation functionality and self-healing capabilities have real potential to help improve an employee’s self-service experience, thus reducing the pressure on support teams.”

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