ServiceNow delivers new unified agent solution

ServiceNow’s Agent Client Collector (ACC) is a unified agent solution that gives teams the ability to capture and monitor data – as well as meet visibility requirements – across software, hardware, and cloud infrastructure.

 ACC enables automation of incident resolution and to identify and help prevent service disruptions.

For example, a remote employee experiencing VPN issues can open an interactive chatbot that connects to a live agent experience. The help desk agent can then use the Live Asset view feature to visualise end-user asset data and collect diagnostic information – without the need to implement remote desktop software.

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