Westcon to offer Cloud Communications and Contact Centre solutions via new partnership with 8×8  

Westcon is undertaking a new distribution agreement with 8×8 , a specialist in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model.

John DeLozier, Senior Vice President & Global Channel Chief at 8×8, says: “Westcon has an exemplary global track record delivering maximum value and success for its partners. We see great value partnering with the leading technology distributor as it is strategic to our channel-first efforts in the UK and Europe.”

He continues: “As organisations shift to distributed workforces and an operate-from-anywhere model, the need for an integrated cloud communications and contact centre platform for enhanced employee and customer engagement is increasingly in demand. 8×8’s best-in-suite solutions combined with Westcon’s breadth of service and experience in key markets present an attractive value proposition to drive growth across the region.”

The 8×8 integrated cloud contact centre, voice communications, team chat and video meetings product, helps organisations with a distributed workforce to connect, collaborate and engage from anywhere with colleagues and customers.

With Microsoft already an existing partner of Westcon, 8×8’s integrated enterprise-grade voice communications direct routing and contact centre solution that is certified for Microsoft Teams represents an additional incentive for the two companies to enter the distribution agreement. 8×8’s seamless integration with Teams gives partners and their clients flexibility on how they utilise Teams for voice calling and customer engagement, allowing organisations and their employees and contact centre agents to interact with colleagues and customers from any Teams endpoint.

Rene Klein, Senior Vice President, Westcon Europe said: “We are delighted to have been appointed by 8×8 as a strategic partner in driving the growth of the company’s channel business in the UK and Ireland. 8×8’s excellent product offering will no doubt drive impressive results with our partner community. Our track record in collaboration and communications technologies, combined with our recent growth in cloud and managed services providers puts us in a unique position to support 8×8’s business goals.”

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