Avaya has added new capabilities for its Avaya Spaces workstream collaboration (WSC) platform. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces.
Legacy communication systems and monolithic software solutions were never designed for today’s distributed work environment. According to research, 76 percent of business users still rely on traditional PBX environments for their calling, often operating standalone from their modern collaboration technology. Realising the power of OneCloud CPaaS, Avaya Spaces connects sophisticated workstream collaboration capabilities with existing enterprise telephony calling functions to form a unified, integrated, all-in-one solution, with zero disruption to the business. Users tap into unlimited abilities to integrate with business apps and tools they already love, enhancing employee experiences to create great customer experiences.
“We designed Avaya Spaces to be an immersive collaboration platform that supports the composable enterprise, enabling organisations to move at the speed of their customers and employees,” said Anthony Bartolo, EVP and Chief Product Officer, Avaya. “Businesses are adapting and scaling faster to meet the needs of the experience economy by shifting from monolithic software to more agile, services-based applications, and Avaya Spaces uniquely enables this leap forward. Avaya Spaces users also benefit from some of the most advanced, cloud-based AI as well as a client-less architecture for an exceptional and easy-to-use experience.”
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