If you need to record your calls when using Microsoft Teams then N4Engage has launched a solution, in partnership with Numonix that enables users to do just that.
Call data can be captured directly from Microsoft Teams, this includes both external and internal call recordings.
For organisations that have embraced Microsoft Teams for internal collaboration and meetings, but have retained legacy Telephony, Recording and Contact Centre platforms due to specific needs that cannot currently be met inherently by Microsoft Teams, N4Engage aims to address this through its Teams companion services, such as the existing Teams Direct Routing platform, providing external telephony features and the new recording solution.
“Our Call Recording Solution is ideally suited to organisations who are currently retaining legacy PBX systems or expensive third-party solutions to add additional functionality to Teams. Our approach offers an integrated solution that will significantly enhance their Teams experience and wider operational efficiency,” said Richard Buxton, Director at N4Engage.
“The availability of this solution addresses an important need in the collaboration and communication markets,” said Michael Levy, President & Joint CEO at Numonix. “By augmenting the capabilities of Teams, organisations not only ensure they meet their critical compliance, training and monitoring requirements but also maximise their organisational and technology efficiency. As Teams continues to see dramatic growth, innovative capabilities such as these will become a more important part of standard remote working infrastructure.”