Zoho Corporation, is offering free access for its Remote Sales Office, a CRM toolkit, which will be offered to all businesses for the remainder of 2020 to help them adapt to remote working and the UK government’s new tier-system lockdown.
Remote Sales Office is the latest programme to be introduced by company to support businesses impacted by the COVID-19 crisis. The platform is designed for distributed sales teams during mandatory full-time remote working allowing them to manage the influx of online demand and shifting customer experience expectations, as customer services moves to a nearly 100% digital environment.
Zoho CRM’s Remote Sales Office is an easy-to-configure add-on for Zoho CRM, consisting of Zoho Cliq, Zoho Meeting, and Zoho ShowTime. The package is designed to make remote work experience for sales teams much simpler, by improving communication, collaboration and staff onboarding processes.
Sridhar Iyengar, MD, Zoho Europe, said: “Covid-19 and remote working have accelerated the trend in cloud and digital adoption, and as a result, customer expectations and customer journeys have changed drastically.
“In a world where in-branch or on-the-road customer service has been replaced with digital markets and online environments, showing a ‘human touch’ is more important to customer experience than ever before. Facilitating this includes providing the right CRM tools to manage rapidly evolving customer experience needs and enable teams to easily serve their customers virtually, helping them to build lasting relationships, wherever they are.”
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