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Avaya has updated its branding to Avaya OneCloud to reflect the company’s multi-cloud application offering.
This portfolio covers contact center, unified communications, collaboration and CPaaS. Solutions and products are now categorised into three focus areas: Avaya OneCloud CCaaS, Avaya OneCloud UCaaS and Avaya OneCloud CPaaS. The entire portfolio can be deployed in the cloud – including subscription and managed services, as well as Avaya’s private and public cloud offers.
“Together with our customers and partners, we are creating the future of the Customer Experience Centre and the Digital Workplace, based on innovative offerings and a personalised path to the cloud. Global organisations increasingly rely on us as they adapt to a work-from-anywhere world, and we are delivering our offerings in a more impactful way. Avaya OneCloud enables them to consume and deploy apps in the way they want to achieve their ambitions and build their brands through improved experiences,” said Simon Harrison, Avaya SVP and chief marketing officer.
Avaya’s extensive capabilities are now aligned to three solution areas, supporting organisations of all sizes:
Avaya OneCloud CCaaS: Powering organisations’ customer experience centres by providing customer and workforce engagement solutions to connect and orchestrate all the touchpoints across the customer journey – including voice, video, chat, messaging, and social–while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.
Avaya OneCloud UCaaS: Provides unified communications and team collaboration capabilities to empower staff to meet, message, collaborate immersively and get things done in todays unplanned world of work, from anywhere.
Avaya OneCloud CPaaS: Providing an advanced API-economy supporting platform for DevOps shops and developers. It empowers organisations to innovate at the edge and communicates-enable workflow and applications fast and easily.
“Avaya OneCloud reflects our ability to deliver the full spectrum of cloud deployment to ensure that every organisation can deploy cloud in the way that best meets their needs and complements existing investments while moving with speed and agility,” said Anthony Bartolo, Avaya EVP and Chief Product Officer. “Additionally, as a multi-cloud ecosystem, Avaya OneCloud knows no limits, and represents the benefits of the Avaya portfolio together with those of our partners and leading cloud platforms. Customers can get everything they need, without sacrificing what they already have.”
“Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences,” said Mary Wardley, VP, customer care and CRM, IDC.
Avaya also offers a full portfolio of devices including handsets, video conferencing units and headsets to meet the needs of every type of worker across the organization. All underpinned by an extensive, global, world class service portfolio, delivered by Avaya Professional Services and the company’s extensive partner ecosystem.
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