Broadband and cloud telephony distributor DMSL has been re-appointed as a Premier Partner of BT.
The company plans to build on its continuing partnership to further extend sales of business voice solutions, which have seen significant growth to date in 2019.
DMSL is also highlighting the availability of analytics capabilities for the BT Cloud Voice service as a key development that is helping to accelerate the popularity of the service.
“The reappointment confirms DMSL as one of only a handful of partners to hold BT’s highest-level accreditation,” said the firm.
“As a Premier Partner of BT, it will continue to ensure Authorised Suppliers of BT receive the very best service, support and experience in taking BT’s business products to market.”
Additionally, DMSL will offer access to BT discounts and promotions, demonstration and evaluation equipment, trials and pilots for new products, partner training and dedicated support from BT.
John Carter (pictured), managing director of DMSL, said: “As a Premier Partner of BT we can provide the trusted BT connectivity services that enable Authorised Suppliers of BT to meet the needs of their SMB customers. We have seen excellent sales of BT Business Voice services already this year, and we intend to continue and build on that success. The addition of analytics and reporting capabilities to the service has been significant and accelerated interest in the service even further.”
While greater awareness of then benefits VoIP delivers is the main reason for sales growth, the planned ISDN switch-off in 2025 is also having an impact.”
He continued: “There are tens of thousands of ISDN lines out there and many of them are under-used or dormant. That presents a big opportunity for resellers to go into those customers and upgrade them to VoIP. That’s good, profitable business, since the reseller will earn income and recurring commission on every VoIP seat they sell.”
The availability of BT Cloud Voice Call Analytics is giving customers additional benefits when they switch to hosted VoIP. All businesses are looking to do more with their data now, and BT Voice Call Analytics gives customers excellent and clear information on call patterns, so they can make better and more efficient use of their resources and improve customer services.”
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