While nearly three quarters of consumers demand next day delivery, one in five retailers still struggle to meet that demand.
In addition, almost half of retailers are seeing their bottom line severely squeezed as a result of returns.
Taking these stats on board, purpose-built retail ERP platform Brightpearl has announces the launch of a new Warehouse Management System (WMS) to help businesses adapt to the shifting, consumer-led retail environment.
Recognising these changes in the retail landscape, Brightpearl has designed a new WMS for today’s real-time commerce needs. With universal access via tablet, mobile device, PC and Mac, Brightpearl WMS helps businesses turbo-charge order shipping 20% faster on average.
Brightpearl WMS also increases control over an increasingly expensive returns process by enabling merchants to centrally manage returns across all channels from a single interface. This greatly reduces the amount of time required to lookup the status of a return, and allows for rapid detection of fraud and problematic serial returners. Furthermore, a defined return framework allows returns to be processed much more quickly.
Brightpearl WMS is built to complement its core feature set by adding a scalable, barcode-driven solution to the warehouse team. This approach improves inventory accuracy and helps to eliminate human errors – and all without the typical purchase and deployment costs and lack of integrations associated with other third-party tools.
“In today’s consumer-led retail environment, a single view of orders, real-time accounting, inventory and returns is essential to business success,” said Derek O’Carroll, CEO, Brightpearl.
“Our WMS is integrated with the Brightpearl retail ERP solution, so we can offer an end-to-end solution that is rapidly deployed and quickly provides visibility across the entire scope of retail operations. This allows for faster and more informed business decisions, optimized margins, and provision of greater customer service.”
“The addition of Brightpearl WMS, which perfectly complements and extends the warehousing capabilities of the Brightpearl platform, demonstrates why they are one of our preferred ERP partners” said Russell Klein, senior vice president of corporate development at BigCommerce.
“The WMS is an innovative system that will vastly improve inventory accuracy and empower merchants to offer a truly customer-centric omnichannel experience.”