Taoiseach Leo Varadkar joined Zendesk CEO Mikkel Svane and Zendesk’s Dublin team to officially open a new Europe, Middle East and Africa (EMEA) headquarters in Dublin.
More than 290 employees now occupy over 58,000 square feet of office space after an investment of $10 million by Zendesk, representing the company’s largest investment in property outside of the US.
The Dublin office is a regional hub for product development and plays a central role in Zendesk’s global business strategy. In addition to sales and operational functions, the Dublin team spearheads ZendeskTalk and mobile products, overseeing the launch of Talk Enterprise last year, which is a core component of Zendesk’s comprehensive set of products.
After hiring more than 120 new staff in the past twelve months, Zendesk’s Dublin office continues to expand with the capacity to grow to over 500 people by 2020.
Zendesk says it is focused on hiring at all levels across the organization, including engineering, design, sales, and people operations.
Speaking at the opening ceremony, Irish PM Varadkar, said: "Zendesk’s new EMEA HQ is another strong endorsement of Ireland as the tech capital of Europe. Since establishing a presence in Dublin in 2012 with just two engineers, Zendesk has quickly become one of the fastest growing technology companies in the region providing highly-skilled employment for hundreds of people, with capacity for ongoing expansion.
“The company’s decision to choose Dublin as its home reaffirms the quality of talent available and our attractiveness as a destination for investment. It is also the latest example of how the Government is fulfilling our ambition to establish Ireland as a global leader for the tech sector.”
Mikkel Svane, Zendesk chairman, founder and CEO, added: “Zendesk’s products are helping companies create the kinds of customer experiences that people expect today, and our team in Dublin plays a key role in making this possible.
“We are honoured that An Taoiseach is able to join us to celebrate the growth of our European hub. As more technology companies and entrepreneurs call Dublin home, we’re proud to be a part of a community that fosters innovation, growth and a focus on the most important part of any business – the customer.”
Mary Buckley, executive director, IDA Ireland, said: “Zendesk first established its EMEA HQ in Dublin in 2012 and since then the company has embedded itself in the Dublin tech community by providing excellent employment opportunities and by participating in many charitable pursuits. I wish the company continued success and the support of IDA Ireland.”
In addition to expanding its business activities in Dublin, Zendesk says it is committed to enhancing its Corporate Social Responsibility (CSR) efforts. Modelled after Zendesk’s CSR program in San Francisco, the Dublin community commitments focus on organisations that promote workforce development and technical literacy as well as diversity and inclusion, and being an integral part of the neighbourhoods where employees work and live.
This year, Zendesk is partnering with the Dublin Gay Men’s Chorus as well as launching a new program with Teen-Turn to provide internship opportunities for young women.
In 2017, the Zendesk Neighbour Foundation gave approximately €140,000 ($155,000) in grants in Ireland, with key beneficiaries including The Simon Community, Temple Street Children’s Hospital and iWish, a grassroots initiative to inspire young women to pursue careers in STEM.