Majority of UK organisations are not prepared for cloud outages

An alarming 77 per cent of UK businesses are not fully prepared to deal with a cloud outage.

According to Veritas Technologies’ recent study, some three-quarters of the 1,200 businesses surveyed have not fully evaluated the cost of a cloud outage. While cloud service providers offer infrastructure-based service level objectives, the research indicates that many UK organisations fail to understand their own responsibility, in addition to that of the cloud service providers’, in ensuring that their critical business applications are adequately protected in the event of an outage.

While migration to the cloud continues to accelerate, it is imperative that customers understand how an outage could impact their business. More than one in three respondents (38 per cent) expect less than 15 minutes of downtime per month but the reality is that respondents’ organisations are experiencing an average of 16 minutes of downtime per month.

“Organisations are clearly lacking in understanding the anatomy of a cloud outage and that recovery is a joint responsibility between the cloud service provider and the business,” said Mike Palmer, executive vice president and chief product officer, Veritas. “Immediate recovery from a cloud outage is absolutely within an organization’s control and responsibility to perform if they take a proactive stance to application uptime in the cloud. Getting this right means less downtime, financial impact, loss of customers’ trust and damage to brand reputation.

“At Veritas, we fully embrace a multi-cloud approach and partner with many leading cloud service providers to help customers easily migrate applications and data to, from and in-between clouds, all while offering maximum business uptime,” said Palmer. “We work with the cloud service providers and our customers to help ensure that they are protected in the event of a cloud outage so they can keep their businesses flourishing.”

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