Team of the month: Synology UK’s returns team

In our team of the month feature, we highlight some of the important faces from across the industry who perhaps aren’t always in the public eye. This month, PCR chats to Synology UK’s returns team.

Who’s in your team?

Lewis Stephenson, supreme RMA leader (or senior RMA specialist if you want the real answer), Keith King, RMA specialist and Ed Covell, also an RMA specialist. 

What’s been your biggest successes of the past 12 months?

All team members have now passed the relevant exam and earned their fork lift driving licences, which is a real bonus as we have some very high racking! Ed has joined the team and we now perform in-house diagnostic testing on faulty xs and xs+ models, however it turns out that less than two per cent are actually faulty.

What’s the best part of working in your team?

Daily visits from [Synology marketing manager] Joanne Plummer, and Keith’s musical choices. Seriously though, everyone gets on, works hard and pulls together as a team.

What’s the hardest part of working in the tech industry?

Learning all the different units and individual parts for those units that we are able to replace – that’s a lot of product names and codes!

What are you working on right now? 

We are currently updating our testing area to make way for some new models coming out in the next few months.

What’s the funniest or most memorable memory of working in your team?

Lewis and his ‘driving’ – he managed to tilt a fully stacked pallet over mid-air. The rest of the team managed to save everything though. 

Needless to say, the DVLA don’t trust Lewis with a real driving licence.

What are your thoughts on the current state of the UK tech retail space right now?

It’s a good time to buy!

Who makes the best cuppa?

Ed, without a doubt… or is that because he is the only one who offers?

Synology’s RMA team (from left to right) 
Keith King, senior RMA specialist, Ed Covell, RMA specialist, Lewis Stephenson, RMA specialist

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