Derek Jones, MD of Synaxon UK, chats to PCR about his thoughts on the future of managed services .
How do you expect managed services to grow in the future, and do you expect more resellers/dealers to offer this?
More and more resellers are looking to move to a managed service model and move away from break-fix. It is important to choose the right partner from billing platforms to remote management tools, our members benefit greatly from our relationship with Max Focus (GFI Max).
Can distributors do more to make offering managed print services (and managed IT services in general) easier?
There are way too many options at the moment for managed print, you have the actual vendor’s programme, distribution programmes, third party options, and everybody wants a slice of the profits. The distribution partners Synaxon work with who offer MPS seem to be getting it right for our member – PrintSense via Ingram’s is great example.
What plans do you have with managed services?
We have seen tremendous growth with managed service, one of our largest partners Autotask are headline sponsor of our forthcoming national conference, last year 43 per cent of the vendors exhibiting offered a service. Independent resellers are looking for a business model that creates recurring revenue streams.
Are the days of ‘just selling a boxed product’ over?
It depends entirely on the content of the box – software as a boxed product is possibly going to disappear whilst shifting tin or tech accessories will always be relevant. Provided the ‘boxed product’ reseller stays close to market trends and his offerings remain relevant, then of course his day will never be over.