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Some customers say they are struggling to get their money back from online retailer

Extak, new firm from bankrupt etailer WAE+, ‘disappears’

After going into administration last year, online electronics retailer WAE+ quickly reinvented itself as Extak. But it appears the new venture is also no more.

A source close to the situation has told PCR that Extak seems to have “simply disappeared off the face of the earth”. The source told us there were an ‘awful lot of customer complaints’.

Extak.com is currently offline, and according to The Wayback Machine, the last snapshot of the site appeared on January 6th, 2014.

Extak is the third iteration of the company, with Guardian Money revealing that the first two are some of the most complained-about small companies of the past few years.

A glance at Trustpilot.co.uk shows that Extak has a customer rating of 2.5 out of 10.

One review reads: “Never buy from these crooks. I managed to get my money back by going through my bank, but others might not be so lucky. The company claims to have certified status for guarantee of online purchases, but when you have purchased, you find that their certificate is no longer valid.”

PCR called the firm and we were told by an automated voice that we would be put through to sales person, but we were instead cut off.

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