Yodel and Hermes fail to deliver on service in MoneySavingExpert.com survey

DPD voted best UK parcel delivery firm by consumers

DPD has been named as the parcel delivery firm with the best customer service in the UK.

The company’s success was revealed in the results of a MoneySavingExpert.com poll that asked 9,000 people to rate their experiences with delivery services.

69 per cent of those surveyed said DPD’s service was ‘good’, with only 12 per cent describing the customer service as ‘bad’. Collect Plus followed in second place, with 60 and 11 per cent of good and bad votes respectively.

Yodel, which delivers parcels for businesses including Amazon, Argos and Tesco Direct, saw the worst reception among voters, with 58 per cent describing the firm’s service as bad. 22 per cent praised the company, with almost the same amount (20 per cent) describing it as ‘okay’.

The next worst-performing firm was Hermes, which saw almost a third (30 per cent) of customers unimpressed with its service. Almost half of voters (46 per cent) instead said the company’s customer service was good.

“Yet again Yodel has come bottom of the delivery pile,” Martin Lewis, founder of MoneySavingExpert.com, commented on the findings.

“It’s not quite as hideous as last year when 71 per cent rated it bad – but it should act as a serious warning to anyone thinking of using it, or a company that uses it.”

"One of the problems is the indirect nature of delivery firms. Many of the worst firms we only come into contact with because retailers choose to use them to provide deliveries.”

“It’s time we put pressure on retailers to stop inflicting this type of delivery on us. Any customer who has an abominable delivery service should complain to the retailer and ask them to justify why they use firms with such dire reputations.”

“Ultimately though, until we vote with our pockets and stop using firms that employ poor delivery agencies, that won’t happen.”

Image of parcel delivery van courtesy of Shutterstock.co.uk

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