The BBC Wales consumer rights programme, X-Ray, has reported hundreds of cases where Currys customers were sold warranties despite stating that they didn’t want one.
The investigation claims to have unearthed hundreds of cases, where customers were either sold a warranty without their knowledge or were told they had no choice but to buy a warranty. If true, this would not just be bad practice but a breach of criminal law.
The programme performed anonymous interviews with staff, who claimed that they were under intense pressure to upsell items like cables, set-up services and warranties. Apparently one salesman, when asked if he had mis-sold a warranty, stated: “I have had to on occasions to keep my job. I have a family to feed. I have to keep my job."
However, Dixons Retail which owns Currys has hit back at the allegations, saying that the information was based on an out of date internal review of customer who had cancelled their warranties for various reasons.
“We believe this programme was misleading and inaccurate and have therefore made a legal complaint concerning its broadcast,” a spokesman told ERT.