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Apple responds to complaints in new statement

As Apple apologises for Apple Maps flaws, TomTom says: “It’s not our fault”

With a huge number of people complaining about flaws in Apple’s new mapping system, TomTom has been quick to point out that it is not responsible.

Despite the new software being created using data from the navigation firm, a TomTom spokesman has told the BBC that its maps provided only a ‘foundation’ to the service.

"The user experience is determined by adding additional features to the map application such as visual imagery," said the spokesman.

"User experience fully depends on the choices these manufacturers make.

"We are confident about our map quality, as selling 65 million portable navigation devices across the world and more than 1.4m TomTom apps for iPhone in the past two years reaffirms this quality."

Yesterday Apple released a statement in response to the many complaints – which it refers to as ‘feedback’: “Customers around the world are upgrading to iOS 6 with over 200 new features including Apple Maps, our first map service. We are excited to offer this service with innovative new features like Flyover, turn by turn navigation, and Siri integration. We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”

Apple Maps replaces Google Maps on Apple device once the user upgrades to the latest operating system iOS6.

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