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Synergy Technology has chosen Autotask to help deliver continued IT support to Manchester City Football Club.
Synergy has been working with Manchester City Football Club for over ten years, providing IT support from back-office to front-of-house on a 24/7/365 basis.
To meet the needs of customers, Synergy needs to be able to collect and analyse a range of data about its service delivery and its customers’ IT.
After reviewing ten different systems, Synergy has selected Autotask to help support the company and the football club. The ability to develop and adapt to real-world situations seemed to be key factor in Synergy’s decision.
“We were impressed with the vision behind Autotask, their approach and understanding of our type of business – managed service provision," confirmed Synery’s managing director Tony Poole. “We were impressed with the ‘Autotask Ecosystem’ and felt that it was a platform that would allow us to grow business success. As our customer requirements evolve, our use of Autotask can evolve.”
Autotask is a purpose-built platform specifically designed for managed service providers. Managing director Mark Banfield explained that the company’s workflow means that it can be adapted to suit various customers.
“We’ve built a dynamic solution that grows with our customers and is strongly positioned worldwide. With over twenty-five staff in Richmond supporting accounts, implementation and support, our clients receive an outstanding level of service from initial implementation to ongoing training so that they can grow their business profitably.”
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