Tells customers: "save that stuff for your home broadband"

T-Mobile slashes UK smartphone data allowance to 500MB

Mobile operator T-Mobile has slashed the data allowance of all of the firm’s smartphone customers to 500MB per month in an announcement of changes to the firm’s ‘Mobile Internet fair use policies’.

In a baffling statement, T-Mobile defined browsing on the ‘Mobile Internet’ as "looking at websites and checking email, but not watching videos, downloading files or playing games."

"We’ve got a fair use policy but ours means that you’ll always be able to browse the Internet, it’s only when you go over the fair use amount that you won’t be able to download, stream and watch video clips," the company said.

The carrier brand, having merged with Orange into parent company Everything Everywhere, told customers that it was lowering their ‘fair use’ limit to 500MB for all plans. The previous fair use limit was 3GB a month on a popular mobile Internet data plan but the exact figure is buried in the T&Cs on different mobile plans. 

While the company claims to be "the only operator to give customers the Mobile Internet for a fixed price," in fact it has long held a policy of ‘upgrading’ the fair use policy, something which most customers would surely recognise as equating to as a monthly data allowance.

The change will kick in from the 1st of February. It’s not clear how T-Mobile can justify changes inside of the T&C change 30 day notice period.

"If you want to download, stream and watch video clips, save that stuff for your home broadband," the operator said. Or, may we be so bold to suggest, switch mobile provider.

Check Also

Technology leaders are facing unique challenges – only a unique approach to leadership will solve them

As spiralling inflation, interest rate hikes and the threat of recession drive up the cost …