Internet service provider is ?overwhelmed? by users switching from BT

Virgin Media flooded with customers

Virgin Media has seen a huge increase in customers after it restructured its pricing packages following the roll out of its fibre optic network last month.

However, according to the Register many of these new customers are likely to experience delays in getting their internet activated as the company struggles to cope with the surge of new applicants.

“Since we relaunched our National service with line rental and our Best Speed Promise, we have been overwhelmed with new orders, resulting in a few delays in getting customers on to our superfast ADSL broadband,” said a Virgin spokesman in an interview.

The company has also experienced problems in shipping its modem kits out to customers.

“We have now resolved modem stock problems and are working flat out to get customers up and running as soon as possible. We are very sorry for any delays some customers may have faced,” the spokeman added.

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