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Investigation into abuses by PC store staff prompts trade body to kick out offending member

TCA suspends store after Sky News report

The Technology Channels Association has suspended the membership of Revival Computers in West London, following a report yesterday on Sky News which showed the store (amongst others) attempting to steal personal information from laptops, as well as charge for unnecessary work.

CEO of the trade body Keith Warburton appeared on Sky News last night in response to the report, claiming he was ‘bitterly disappointed’ by the actions revealed in the footage.

"When joining the association members agree to operate to a code of conduct that we monitor to the best of our abilities," he said. "Unfortunately all industries have their rogue elements and indeed criminals, ranging from Enron to sole traders. The repairing of faulty products is an area ripe for the exploitation of ignorance, and the less technically aware the customer, the greater the potential for exploitation."

The report involved a sting operation which caught a number of misdeeds by shop staff, the worst of which was the attempted theft of bank details and personal photos. The full report can be seen here.

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